Man with Van Erith Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Erith provides removal, transport and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Client means the person, business or organisation making the booking or on whose behalf the booking is made.
We, us, our means Man with Van Erith, the provider of the removal and man and van services.
Services means any removal, transport, loading, unloading, packing, unpacking, or related services we agree to provide.
Goods means the items, belongings, furniture, equipment or materials that you ask us to transport or handle.
Contract means the agreement between you and us for the provision of services, formed when we confirm your booking.
2. Scope of Services
We provide man and van and removal services for household, office and light commercial moves, collections and deliveries within our service area. Our services may include loading and unloading, transport of goods and, where agreed, assistance with packing and unpacking.
We do not provide professional installation of appliances, disconnection or reconnection of utilities, dismantling of specialist equipment or any services requiring a qualified tradesperson, unless expressly agreed in writing in advance.
We reserve the right to refuse to transport any goods that we reasonably believe may be dangerous, illegal, inadequately packaged, or likely to cause damage or injury.
3. Booking Process
3.1 Quotation
You may request a quotation by providing details of your move, including addresses, access information, the nature and approximate quantity of goods, and any special requirements. Quotations are based on the information you provide and are given in good faith.
Quotations are not binding if the information you provide is incomplete or inaccurate, if the scope of work changes, or if circumstances beyond our control affect the delivery of the services.
3.2 Making a Booking
A booking is made when you accept our quotation and we confirm availability of a vehicle and, where relevant, staff for the requested date and time. Confirmation may be given verbally or in writing, such as by message or other agreed communication method.
By confirming a booking, you warrant that you are authorised to enter into the contract and that you accept these Terms and Conditions on your own behalf and on behalf of any other person with an interest in the goods.
3.3 Changes to Bookings
If you wish to change the date, time, addresses, or scope of the services, you must notify us as early as possible. All changes are subject to availability and may result in an adjusted quotation and additional charges.
If on arrival we find that the move is substantially larger or more complex than described at the time of booking, we may either adjust the price to reflect the additional work or, if we are unable to accommodate the change, decline to carry out part or all of the services.
4. Charges and Payments
4.1 Pricing Structure
Our charges may be based on hourly rates, fixed prices, distance, size of vehicle, number of staff, or a combination of these, as set out in your quotation. Additional charges may apply for waiting time, congestion, tolls, parking, long carries, difficult access, and work outside standard hours.
Any parking fees, permits or fines arising from inadequate parking arrangements that are not our fault are your responsibility and may be added to your final invoice.
4.2 Deposits and Prepayments
We may require a deposit or full prepayment to secure your booking. The amount and due date will be communicated at the time of booking. If a deposit or prepayment is not received by the required date, we may cancel the booking.
4.3 Payment Terms
Unless otherwise agreed in writing, payment is due immediately upon completion of the services on the day of the move. We may accept cash, card or other agreed payment methods.
For business clients with approved accounts, alternative payment terms may be agreed. If payment is not received by the due date, we reserve the right to charge interest on overdue amounts at the statutory rate together with any reasonable costs of recovery.
We reserve a lien over the goods we handle and transport, meaning we may retain possession of goods until all outstanding charges are paid in full.
5. Cancellations and Postponements
5.1 Client Cancellations
If you need to cancel or postpone your booking, you must notify us as soon as possible. Our cancellation policy is as follows unless varied in writing in your quotation.
Where you cancel more than 7 days before the scheduled service date, any deposit paid may be refunded or transferred to a new date, at our discretion.
Where you cancel between 7 days and 48 hours before the scheduled service date, we may retain some or all of the deposit to cover administrative and scheduling costs.
Where you cancel less than 48 hours before the scheduled service time, or if you fail to be present or ready when we arrive, we reserve the right to charge up to 100 percent of the quoted price.
5.2 Our Right to Cancel or Amend
We may cancel or reschedule the services if we are prevented from carrying them out safely or lawfully due to reasons beyond our control, including but not limited to severe weather, accidents, road closures, vehicle breakdown, illness, or other unforeseen circumstances.
In such cases, we will use reasonable efforts to notify you as soon as possible and to rearrange the services for the nearest available date and time. Our liability to you in such circumstances is limited to the return of any prepayments made for the affected services, and we shall not be responsible for any indirect or consequential loss resulting from cancellation or delay.
6. Client Responsibilities
You are responsible for ensuring that
All goods to be moved are properly packed and prepared, unless packing services have been specifically agreed as part of the contract.
Fragile or valuable items are clearly identified and appropriately protected.
Access at collection and delivery addresses is safe, legal, and suitable for our vehicle and staff, including any necessary parking arrangements and permissions.
All necessary keys, codes, and permissions are available at the scheduled time.
All items to be moved are ready and available when our team arrives, and that you or an authorised representative is present throughout the service to provide instructions and check the completion of work.
If you fail to meet these responsibilities, resulting in delay, additional work or risk to our staff or vehicle, we may charge additional fees and, if necessary, terminate the services.
7. Excluded Goods
Unless expressly agreed in writing in advance, we do not transport
Hazardous, flammable or explosive materials.
Illegal goods or substances.
Cash, jewellery, watches, precious metals, securities or other high-value items.
Perishable goods requiring refrigeration or special handling.
Animals, plants or live organisms.
If you include any excluded goods without our knowledge, you do so entirely at your own risk. We accept no liability for loss, damage or deterioration of such goods and you agree to indemnify us against any claims, damages or penalties arising from their transport.
8. Liability and Limitations
8.1 Our Duty of Care
We will exercise reasonable skill and care in handling and transporting your goods. However, our liability is subject to the limitations set out in this section.
8.2 Limits on Liability for Loss or Damage
Our liability for loss of or damage to goods is limited to the reasonable cost of repair or, where repair is not possible, the current replacement value, subject to an overall limit per job, unless otherwise agreed in writing.
We are not liable for
Normal wear and tear, superficial marks or minor scratches that may occur despite reasonable care, particularly to items that are already worn or fragile.
Damage arising from defective or inadequate packing provided by you.
Damage to flat pack or self-assembled furniture that is not designed to be moved once assembled.
Damage where we have followed your specific instructions against our advice.
Loss or damage not notified to us in writing within a reasonable time after completion of the services.
8.3 Indirect and Consequential Loss
We are not liable for indirect or consequential loss, including but not limited to loss of profits, loss of opportunity, loss of use, emotional distress, or any similar damage arising out of or in connection with the services, whether in contract, tort or otherwise.
8.4 Access and Property Damage
You are responsible for checking that items will fit into both the collection and delivery properties, including stairways, lifts, corridors and doorways. We are not liable for damage resulting from attempting to move items that are too large to be moved safely or without risk of damage, where you ask us to proceed.
We will take reasonable care to avoid damage to property and fixtures. Any damage must be reported to us as soon as reasonably practicable and, in any event, within a reasonable period after completion of the services.
9. Insurance
We maintain appropriate insurance cover for our vehicles and our legal liabilities in the course of providing removal and transport services. Our insurance does not automatically provide full cover for the intrinsic value of all goods transported.
You are strongly advised to arrange your own insurance for the full value of your goods if you require comprehensive protection against loss or damage, especially for high-value items.
10. Waste and Recycling Regulations
We provide removal and transport services and may, by prior agreement, assist with taking unwanted items to licensed recycling or waste facilities. All such services are subject to relevant waste and environmental regulations.
We will not remove or dispose of controlled waste, hazardous waste, construction rubble, or any items that require a specialist waste carrier or licensed contractor. You are responsible for ensuring that any items you ask us to remove for disposal are lawful and suitable for handling as general household or office waste.
Where we agree to remove items for disposal or recycling, we will take them to an appropriate facility in line with local regulations. Any fees charged by such facilities will be added to your invoice. We do not accept liability for how third party facilities process or handle waste once delivered.
11. Delays and Events Beyond Our Control
We will make reasonable efforts to arrive at the agreed time, but times are estimates only and cannot be guaranteed. Traffic conditions, road works, weather, accidents and other factors outside our control may cause delays.
We are not liable for loss or inconvenience arising from delays, provided we have taken reasonable steps to mitigate them. If a significant delay occurs, we will keep you informed and agree a practical way forward where possible.
12. Complaints and Disputes
If you have a concern or complaint about our services, you should raise it with us as soon as possible so that we can seek to resolve the issue promptly.
In the event of a dispute that cannot be resolved amicably, you and we agree to attempt to resolve the matter through negotiation before taking any formal legal action.
13. Data Protection and Privacy
We collect and process personal information such as names, addresses, and contact details solely for the purpose of providing our services, managing bookings, and handling payments and enquiries.
We will not sell or disclose your personal data to third parties except where necessary to deliver the services, comply with legal obligations, or with your consent. We will take reasonable steps to safeguard your information against unauthorised access or misuse.
14. Variation of Terms
We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract. It is your responsibility to review the current Terms and Conditions before confirming a booking.
15. Severability
If any provision of these Terms and Conditions is held to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be severed from the remaining provisions, which shall continue to be valid and enforceable.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services we provide, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of our services.
By making a booking with Man with Van Erith, you confirm that you have read, understood and agreed to these Terms and Conditions.
