Man with Van Erith Privacy Policy
This Privacy Policy explains how Man with Van Erith collects, uses, stores, and protects personal data relating to our customers and prospective customers in the Erith area. It also describes your rights under applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act.
This Privacy Policy applies to all Man with Van Erith customers and individuals who make enquiries or bookings for services in the Erith area, whether by phone, online inquiry forms, or in person.
Who We Are and Scope of This Policy
Man with Van Erith is a local transport and removal service operating in the wider Erith area. We act as the data controller in relation to the personal data we collect and process about you for the purposes described in this Privacy Policy.
By using our services, requesting a quotation, or otherwise communicating with us, you acknowledge that your personal data will be processed in accordance with this Privacy Policy.
Personal Data We Collect
We only collect personal data that is necessary to provide our services, manage our business, and comply with legal obligations. The categories of data we may collect include:
Identification and contact details: name, address for collection and delivery, billing address, contact address, and preferred contact method.
Communication details: information you provide when you contact us with enquiries, feedback, or complaints, including the content of your messages and our responses.
Booking and service information: dates and times of your bookings, details of the items to be moved, access information for properties, and any special instructions you provide.
Payment and transaction details: information relating to payments and invoices, such as payment method, transaction reference, and amounts paid. We do not store full card details if card payments are processed via a third party payment processor.
Technical data: where relevant, limited technical information such as the date and time of inquiries and the method by which you contacted us. We do not seek to identify you from such data unless necessary for security or legal reasons.
How We Collect Your Data
We collect personal data in the following ways:
Directly from you when you request a quotation, make a booking, call us, send us a message, or speak to us in person.
During the provision of our services, when we visit your property, move your goods, and complete the requested service.
From third parties where this is necessary and lawful, for example, if a landlord, letting agent, or business client provides your contact details for the purpose of coordinating a move that involves you.
Lawful Basis for Processing
We only process your personal data where we have a lawful basis under data protection law. Depending on the circumstances, our lawful bases include:
Performance of a contract: where processing is necessary to provide our services to you, to take steps at your request before entering into a contract, or to manage your booking and payment.
Legitimate interests: where we have a legitimate business interest that is not overridden by your rights and interests, for example to manage our relationship with you, respond to enquiries, improve our services, and prevent fraud or misuse of our services.
Legal obligation: where we are required to process your personal data to comply with legal or regulatory obligations, such as accounting, tax, or law enforcement requirements.
Consent: in limited cases where we rely on your consent, such as for certain types of direct marketing communications where required by law. When we rely on consent, you have the right to withdraw it at any time.
How We Use Your Personal Data
We may use your personal data for the following purposes:
To provide, manage, and deliver our man and van and removal services in the Erith area, including confirming bookings and coordinating logistics.
To prepare and send quotations, respond to enquiries, and provide customer support before, during, and after your booking.
To issue invoices, collect payments, and maintain accurate financial and business records.
To manage our relationship with you, including handling feedback, complaints, and disputes.
To improve our services, processes, and customer experience, including internal training and quality control.
To comply with legal and regulatory obligations, resolve legal claims, and cooperate with relevant authorities where required.
Data Retention
We keep your personal data only for as long as is necessary for the purposes for which it was collected, and to meet any legal, accounting, or reporting requirements.
In general, we retain customer booking and transaction records for a period that allows us to address any queries, disputes, or legal claims that may arise, and to comply with tax and accounting rules. After the applicable retention period expires, we will securely delete or anonymise your data so that it can no longer be associated with you.
The precise retention period may vary depending on the type of data and our legal obligations, but we will not keep your personal data for longer than is reasonably necessary.
Data Processors and Third Parties
We may share your personal data with trusted third party service providers who act as data processors on our behalf. These processors help us operate our business and deliver our services and may include:
Payment processing providers who handle certain payment transactions in a secure manner.
IT and administration providers who support our communication, booking, and record keeping systems.
Professional advisers such as accountants or legal advisers where this is necessary for our legitimate interests and legal obligations.
Any such processors are only permitted to process your personal data in accordance with our instructions, are bound by confidentiality obligations, and are required to implement appropriate technical and organisational measures to protect your data.
We may also share personal data with other third parties in limited circumstances where required by law, to protect our rights or the rights and safety of others, or in connection with a business transfer such as a merger or sale of our business, in which case we will take steps to ensure your privacy rights remain protected.
International Data Transfers
Our intention is to keep personal data within the United Kingdom and, where applicable, the European Economic Area. If in the future we need to transfer your personal data outside these regions, we will only do so where appropriate safeguards are in place as required by data protection law, and we will ensure that your rights and protections travel with your data.
Data Security
We take the security of your personal data seriously and use appropriate technical and organisational measures to protect it from unauthorised access, loss, misuse, alteration, or disclosure. Measures may include restricted access to records, secure storage of physical documents, and the use of secure systems for electronic records.
While we take reasonable steps to protect your personal data, no method of transmission or storage is completely secure. You are also responsible for taking reasonable steps to protect your own information when communicating with us.
Your Data Protection Rights
You have a number of rights under data protection law in relation to your personal data. These include:
Right of access: to request confirmation of whether we hold personal data about you and to receive a copy of that data.
Right to rectification: to request that inaccurate or incomplete personal data about you is corrected or updated.
Right to erasure: in certain circumstances, to request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected and we have no legal obligation to retain it.
Right to restriction of processing: to request that we restrict the processing of your personal data in certain situations, such as while we verify its accuracy.
Right to data portability: in some cases, to receive personal data you have provided to us in a structured, commonly used, machine readable format and to have that data transmitted to another controller where technically feasible.
Right to object: to object to our processing of your personal data where we rely on legitimate interests, including for direct marketing. If you object to direct marketing, we will stop sending you such communications.
Right to withdraw consent: where we rely on your consent, you may withdraw it at any time. This will not affect the lawfulness of processing before consent was withdrawn.
If you wish to exercise any of these rights, you can contact us using the contact details made available to you when booking or on our service materials. We may need to verify your identity before responding to your request. We will respond within the time limits set by data protection law.
Complaints
If you have concerns about how we handle your personal data, we encourage you to contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom.
Children
Our services are intended for adults and business customers. We do not knowingly collect personal data relating to children. If you believe we have collected personal data about a child in error, please contact us so that we can delete it where appropriate.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the way we provide our services. When we make significant changes, we will take appropriate steps to bring them to your attention. The updated Privacy Policy will apply from the date it is published and will cover all existing and new customers in the Erith area from that date onward.
