Terms and Conditions for Man With Van Erith
These Terms and Conditions set out the basis on which Man With Van Erith provides removal, transport, and related household or business moving services. By making a booking, the customer agrees to these terms in full. They are intended to create a fair, clear, and lawful agreement between the customer and the service provider, with responsibilities explained in a straightforward way. For the purposes of these terms, “we”, “us”, and “our” refer to the service provider, and “you” or “the customer” refer to the person requesting or paying for the service.
Our services may include collection, loading, transportation, unloading, and, where agreed in advance, assistance with packing, dismantling, and reassembly. Unless expressly agreed otherwise, the service is provided on a reasonable care and skill basis, and the customer remains responsible for ensuring that items are suitably prepared for movement. These terms apply to all bookings, whether made by phone, email, text, online form, or any other accepted booking method.
We reserve the right to update these Terms and Conditions from time to time. The version applicable to your booking is the version in force at the time the booking is confirmed, unless a later change is required by law. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.
Booking Process. A booking is only confirmed once we have accepted the job details and, where required, received the requested deposit or written confirmation from the customer. When you request a quote, you must provide accurate information about the type, volume, weight, and condition of the items, along with collection and delivery addresses, access conditions, parking restrictions, and any special handling requirements. If the information provided is incomplete or inaccurate, the quoted price and time estimate may change.
We may base our quotation on photographs, item lists, video calls, site visits, or the description provided by the customer. Quotations are usually based on the details supplied and assume normal access, ordinary lifting conditions, and lawful parking or waiting arrangements. If the actual work differs from the description, or if there is any delay caused by access issues, extra floors, excessive carry distance, or additional items, we may adjust the price accordingly. A booking is only secured when the agreed date, service type, and price are confirmed.
The customer is responsible for ensuring that someone authorised is present at the collection and delivery addresses, unless alternative arrangements have been agreed in writing. We may refuse to begin or continue a job if the conditions differ substantially from those agreed, if the property is unsafe, or if the service would require us to act unlawfully or outside the scope of the booking. Any change to the scope of work, date, time, or address should be communicated as early as possible and may be subject to additional charges.
Payments and Charges. Payment terms will be confirmed at the time of booking. Unless otherwise agreed in writing, full payment is due on completion of the job or before unloading is completed. We may request a deposit for larger bookings, peak periods, or jobs involving special arrangements. Deposits are generally non-refundable where the customer cancels outside the permitted cancellation period or provides misleading information that affects the booking.
Accepted payment methods may include bank transfer, card payment, cash, or another method agreed in advance. Any bank charges, currency conversion costs, or other payment processing fees are the responsibility of the customer unless we agree otherwise. If payment is not made when due, we may charge reasonable interest and recovery costs to the extent permitted by law. Title to any goods sold or supplied as part of the service remains with us until all sums due for the relevant booking have been paid in full.
All quoted prices are based on the information supplied by the customer and may include labour, transport, and standard equipment. They may exclude permits, congestion or parking fees, tolls, waiting time, disposal charges, specialist packaging, and any extra labour required because of unexpected circumstances. If the work is delayed by the customer, or if we are asked to wait beyond the agreed time, a waiting charge may apply. We will always aim to explain any additional cost before it is incurred where reasonably possible.
Cancellations and Amendments. The customer may cancel or reschedule a booking by giving notice as early as possible. If a booking is cancelled within a short period before the scheduled start time, we may apply a cancellation charge to reflect lost time, vehicle allocation, and administrative costs. Any deposit paid may be retained in full or in part where reasonable and lawful, depending on the amount of notice given and the resources already committed to the job.
If we need to cancel or reschedule due to vehicle failure, staff illness, severe weather, road restrictions, safety concerns, or another event beyond our control, we will use reasonable efforts to offer an alternative date or time. We will not be liable for losses caused by such unavoidable changes, provided we act reasonably and in good faith. If we must refuse or stop work because the customer has failed to provide the agreed access, payment, or information, this may be treated as a customer cancellation and charged accordingly.
Amendments to the service, including changes to the moving date, inventory, address, or additional services, are subject to availability. We reserve the right to revise the price if the amendment materially changes the time, labour, vehicle size, or specialist handling required. Where a booking includes third-party arrangements such as storage, parking permits, or property management rules, the customer remains responsible for making sure those arrangements are in place before the job begins.
Liability and Care of Goods. We will take reasonable care when handling your belongings and when operating our vehicles and equipment. However, our liability is limited to losses directly caused by our proven negligence, breach of contract, or wilful misconduct, and only to the extent permitted by law. We are not responsible for indirect or consequential losses, such as loss of earnings, missed appointments, emotional distress, or loss of opportunity, unless such liability cannot lawfully be excluded.
The customer must ensure that items are suitably packed, protected, and fit for transport unless we have agreed in writing to provide packing services. We are not liable for damage caused by items being poorly packed, inadequately secured, inherently fragile, defective, or unsuitable for moving in the condition presented. This includes, without limitation, pre-existing marks, weak joints, items with hidden faults, loose fittings, or goods that deteriorate during normal handling due to their age or construction.
If damage or loss occurs and is alleged to have been caused by us, the customer must notify us as soon as reasonably possible and provide evidence of the issue. The customer should, where safe and practical, keep the item and its packaging available for inspection. Any claim must be supported by photographs, a description of the affected item, and proof of value where relevant. We may repair, replace, or offer a reasonable financial settlement at our discretion, subject to the facts and applicable law.
Access, Parking, and Site Conditions. The customer is responsible for arranging safe and lawful access to the collection and delivery locations, including parking availability, lift access, keys, permissions, and any required entry codes. If parking restrictions, narrow access, stairs, long carry distances, or waiting times are not disclosed in advance, additional costs may arise. We may refuse to proceed if access conditions create an unacceptable risk to people, vehicles, property, or the items being moved.
If our team is delayed because the premises are not ready, keys are unavailable, a third party is late, or the access route is blocked, we may charge for the additional waiting time. The customer should ensure that floors, walls, doors, and shared areas are reasonably protected where appropriate. We will take reasonable care when moving items through properties, but we are not liable for minor cosmetic scuffs that arise despite reasonable handling in confined or difficult access environments, provided we acted with due care.
Waste Regulations and Prohibited Items. Where any part of the service includes disposal, clearance, or removal of unwanted items, the customer must comply with all applicable waste laws and regulations. We will only remove or transport waste that we are legally permitted and properly equipped to handle. The customer must not request us to dispose of hazardous, illegal, unlabelled, contaminated, or restricted waste unless we have expressly agreed and are authorised to do so under the relevant legal framework.
Customer Duties and Item Restrictions. The customer must not include in the load any items that are unlawful to move, store, or transport, including controlled drugs, firearms, explosives, or stolen goods. It is also the customer’s responsibility to tell us about dangerous or special items, such as batteries, gas cylinders, chemicals, paint, oil, cleaning products, asbestos, medical waste, or biohazards. If such items are discovered without disclosure, we may halt the service and charge for any time already spent.
For waste removal services, the customer may be asked to confirm the origin of the waste, its type, and whether it contains household, commercial, or mixed materials. We may refuse items that pose a risk to health or the environment or that require specialist permits or disposal routes not covered by the booking. Any costs associated with lawful disposal, including tipping fees or recycling charges, may be added to the job price if not already included.
Insurance and Risk. We may maintain public liability or goods-in-transit insurance where appropriate, but insurance cover does not remove the customer’s responsibility to provide accurate information, lawful goods, and safe access. Any insurance claim will be considered in line with the policy terms and the facts of the incident. Customers are encouraged to hold their own insurance for valuables, high-value items, antiques, electronics, and goods with sentimental value, especially where they are fragile or difficult to replace.
Delays, Force Majeure, and Service Suspension. We are not liable for failure or delay in performance caused by events beyond our reasonable control, including extreme weather, accidents, road closures, strikes, industrial action, terrorism, fire, flood, civil disturbance, acts of government, or vehicle breakdowns. In such cases, we will take reasonable steps to minimise disruption and to resume the service as soon as practical. If the service cannot be completed on the booked day, we may rearrange the job or issue a refund for any amount paid for work not carried out, where appropriate.
We may suspend or terminate a booking if the customer behaves abusively, refuses to pay, supplies unlawful goods, or creates an unsafe environment for our staff or property. In those circumstances, we may charge for work already completed, including travel, waiting, loading, and any other time reasonably spent on the booking. Any refusal to continue work will be made only where reasonably necessary for safety, legality, or contractual compliance.
Complaints and Disputes. If you are dissatisfied with any aspect of the service, you should raise the issue promptly so it can be reviewed. We aim to resolve disputes fairly and efficiently by assessing the facts, the booking details, and any evidence provided. Nothing in these terms affects your statutory rights as a consumer under UK law. If a dispute cannot be resolved informally, both parties should first attempt good-faith negotiation before considering formal proceedings.
Governing Law. These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law provides otherwise. If you are a consumer in another part of the UK, any rights you have under applicable local consumer protection law are not affected where they cannot lawfully be excluded.
General Provisions. No failure or delay by us in enforcing any term shall be treated as a waiver of our rights. If any provision is deemed invalid or unenforceable, it shall be modified to the minimum extent necessary to make it lawful, and the remaining provisions shall continue in full force. These terms represent the entire agreement between the parties in relation to the booking and replace any prior discussions or understandings, unless expressly stated otherwise in writing.
The customer agrees that any personal data provided for the purpose of a booking will be used only for service administration, communication, record keeping, legal compliance, and related operational needs. We will not sell personal data, and any handling of data should be read alongside our wider privacy obligations where applicable. By confirming a booking with Man With Van Erith, you acknowledge that you have read, understood, and agreed to these Terms and Conditions in full.