Privacy Policy - Man With Van Erith

Last updated: 18 June 2026

This Privacy Policy explains how Man With Van Erith collects, uses, stores, shares, and protects personal data when providing moving, transport, and related services. It applies to all Man With Van Erith customers in the area, including prospective customers, active customers, and anyone who contacts us about our services. We are committed to handling personal data in a lawful, fair, and transparent way in accordance with the UK GDPR and the Data Protection Act 2018.

1. Who We Are

Man With Van Erith provides removal and transport services for households and businesses. For the purposes of data protection law, we are the data controller for the personal data we collect and use in connection with our services. This means we decide why and how your personal data is processed, subject to applicable law.

We take privacy seriously and aim to collect only the information needed to deliver our services properly, communicate clearly, meet legal requirements, and improve the customer experience.

2. Personal Data We Collect

We may collect different categories of personal data depending on the service requested and how you interact with us. The information we collect may include:

Identity data such as your name.
Contact data such as your address, email address, and telephone number.
Service details such as pickup and delivery addresses, move dates, access notes, inventory details, and special handling requirements.
Transaction data such as payment status, invoices, and service records.
Communication data such as messages, enquiry details, and call notes.
Technical data such as basic device or browser information if you communicate with us through digital channels.
Usage data relating to how you interact with our service pages, if applicable.
Special category data only where you voluntarily disclose it and it is necessary for the service, for example access needs or other information relevant to safe delivery of the move. We ask customers to avoid sharing sensitive data unless it is necessary.

We do not intentionally collect more data than required for lawful service delivery. If you provide information about another person, you should ensure you have the right to share it with us.

3. How We Use Your Data

We use personal data for legitimate business and legal purposes connected with our services. These purposes include:

providing quotations and responding to enquiries;
planning, arranging, and carrying out removals or transport services;
confirming booking details and service requirements;
communicating about schedules, changes, and service issues;
processing payments and issuing invoices;
maintaining internal records and service history;
meeting legal, tax, accounting, and insurance obligations;
protecting against fraud, misuse, or security incidents;
improving our services and operational efficiency.

We only use your personal data where we have a valid legal basis to do so and where such use is proportionate to the purpose.

4. Lawful Basis for Processing

Under data protection law, we must have a lawful basis for processing your personal data. Depending on the situation, we rely on one or more of the following:

Contract

We process your data where it is necessary to enter into or perform a contract with you. This includes preparing a quotation, managing your booking, delivering the service, handling payment, and completing any agreed follow-up.

Legal Obligation

We may process your data to comply with legal requirements such as tax, accounting, record-keeping, insurance, or regulatory obligations.

Legitimate Interests

We may process your data where it is necessary for our legitimate business interests and where your rights do not override those interests. Examples include service administration, improving our operations, handling customer communications, and preventing misuse or fraud. When relying on this basis, we assess whether the processing is necessary and whether it is fair to you.

Consent

In limited cases, we may rely on your consent, for example where you provide optional information that is not required for the service. Where consent is used, you can withdraw it at any time. Withdrawal will not affect processing carried out before consent was withdrawn.

Vital Interests

In rare situations, we may process data to protect someone’s vital interests, for example in an emergency during a move. This basis is only used where necessary.

5. Sharing Your Data and Processors

We may share personal data with trusted third parties only when necessary to provide our services, meet legal duties, or protect our rights. These parties may act as processors or, in some cases, as independent controllers.

Examples of processors or service providers may include:

Payment providers who handle card or bank payment processing.
Accounting and bookkeeping providers who support invoicing and financial records.
IT and cloud service providers who store or secure business data.
Communication service providers who help us manage email, messaging, or telephone systems.
Insurance or legal advisers where required for claims, compliance, or dispute handling.

We require processors to act only on our instructions, protect your data, and use appropriate technical and organisational security measures. We do not sell personal data.

We may also disclose data to public authorities, regulators, or law enforcement where required by law or to defend legal claims. If a business transfer occurs, personal data may be shared with relevant parties subject to confidentiality and legal safeguards.

6. International Transfers

If any processor or service provider stores or accesses data outside the UK, we ensure appropriate safeguards are in place. These safeguards may include adequacy regulations, standard contractual protections, or equivalent legal mechanisms designed to protect your personal data.

7. Data Retention

We keep personal data only for as long as necessary for the purposes for which it was collected, including any legal, accounting, or reporting requirements. Retention periods vary depending on the type of data and the reason for processing.

Customer enquiry information may be kept for a limited time if no booking is made.
Booking, invoice, and service records may be retained for the duration needed to manage the contract and meet tax or accounting obligations.
Communication records may be retained where needed to evidence instructions, resolve disputes, or support service quality.
Data subject request records may be retained as required to demonstrate compliance.

When data is no longer required, we will delete, anonymise, or securely destroy it. Retention periods may vary where we need to preserve records for legal claims or regulatory reasons.

8. Data Security

We use appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, alteration, or disclosure. These measures are reviewed regularly and may include access controls, secure storage, staff confidentiality obligations, and restricted data sharing.

While no system can be completely secure, we work to maintain a high standard of data protection and to minimise risk where possible.

9. Your Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to legal limitations or exceptions. They include:

Right of access – to request a copy of the personal data we hold about you.
Right to rectification – to request correction of inaccurate or incomplete data.
Right to erasure – to request deletion of your data in certain circumstances.
Right to restriction – to request limited use of your data in certain situations.
Right to object – to object to processing based on legitimate interests or direct marketing, where applicable.
Right to data portability – to receive certain data in a usable format where processing is based on consent or contract and carried out by automated means.
Right to withdraw consent – where consent is the legal basis, you may withdraw it at any time.
Right not to be subject to solely automated decisions – although we do not normally use automated decision-making in a way that has legal or similarly significant effects.

If you wish to exercise any of these rights, you may make a request using the appropriate channels available to you. We may ask for information to verify your identity before responding.

10. Complaints

If you are concerned about how we have handled your personal data, you have the right to raise a complaint with the relevant data protection authority. You can also contact us directly so we have the opportunity to address your concerns. We aim to deal with privacy matters fairly, promptly, and transparently.

11. Children’s Data

Our services are not directed at children, and we do not knowingly collect personal data from children except where necessary in connection with a household move and only with appropriate involvement from a responsible adult. If we become aware that we have collected data inappropriately, we will take steps to delete it where required.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data handling practices. Any updated version will take effect when published or otherwise communicated. We encourage customers to review this policy periodically so they remain informed about how their data is used.

13. Summary of Our Commitment

Man With Van Erith is committed to processing personal data in a lawful, transparent, and secure manner. We collect only the information needed to provide moving services, rely on appropriate lawful bases, share data only with trusted processors or where required by law, and retain data only for as long as necessary. This policy applies to all Man With Van Erith customers in area, and we aim to respect and protect your privacy at every stage of our service.

By using our services, you acknowledge that your personal data may be processed in accordance with this Privacy Policy and applicable data protection laws.